For physical therapy clinic owners

Your patients are telling you how your clinic could grow.

Klini turns consultation conversations into richer patient understanding and actionable clinic insights — showing where care, relationships, operations and capacity could improve, and where new opportunities are opening up.

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Bring a question your current tools can’t answer.

Illustrative conversations and clinic figures.

Growth opportunities occur in everyday conversations.

One conversation can reveal several ways to improve your clinic. Explore the questions in your patients’ words.

A referral reveals more than its source

“Someone at my running club recommended you. I actually booked a running assessment somewhere else last month — I didn’t know you did those. We’ve all started training for our first half marathon.”

Patient’s wordsIllustrative conversation

Select a question to highlight the words behind it.

For your patients. Your practitioners. Your clinic.

Understand each patient, support each practitioner, and learn from conversations across your clinic. The same consultation contributes at all three levels.

Practitioners review notes and proposed patient context before they enter the record or inform clinic insights.

Your patients
Patient Context
Anyone on your team can pick this patient up from here.
Goals, routines and questions still to ask stay with the patient record. A colleague covering today—or the same clinician returning later—can start with what already matters.
Illustrative first-visit record · patient statements and sourced event details
Sample data
JM
Jordan M.
First visit · Alex T. · initial assessment
New patient
Illustrative first-visit record
What matters to Jordan
First half marathon · Runaway Sydney Half Marathon · 2 May 2027 · 21.1 km
Signed up for the event. This is Jordan’s goal; readiness and a care plan are still to be assessed.
Patient reportedDate & distance · event organiser
The person behind the appointment
Activity
Running before work
Symptom pattern
Outside of the knee aches from about 8 km
Work week
Whole team asked to return to the office 4 days a week
Office days
Not known yet · expected next month
Still to learn
Occupation Not askedHome & support Not askedCare preferences Not askedAppointment availability To confirm
Remember next time
Jordan’s routine may change when the office days are confirmed. Remember to ask next time, without assuming a booking preference.
Context sources
Initial assessment · patient statements at 12:08, 12:24 and 12:40. Missing fields have not been filled by inference.
Runaway Sydney Half Marathon · official date and distance
Your practitioners
Practitioner Coaching
Give your team something concrete to build on.
Use the patient’s situation, the clinician’s response and your clinic’s expectations to recognise good practice and guide the next coaching conversation.
Jordan’s follow-up · 26 September 2026 · authored session example
Sample data
Practitioner coaching
A practical reflection on one session, in context.
Session review
Alex T.
Jordan M. · 26 Sep 2026 · two-week follow-up
Personal development
Observed in the conversation
You found an alternative when the gym changed.
Patient’s situation
The leg press was broken; queues made the squat rack difficult before work. Jordan had skipped strength days.
Your response
You agreed dumbbell split squats and step-downs, checked free-weight access, and planned a form check.
Reflection for Alex
What made this adaptation work?
You addressed an unforeseen access problem in the session. Keep this example for the team: how do you identify the alternative that a patient can actually use?
Clinic expectation: agree and record a realistic alternative when circumstances change.
Review the session moments
Jordan follow-up · 00:36–01:18 · equipment access, exercise alternatives and planned form check.
“The plan was fine until the equipment wasn’t. Let’s find versions you can do without waiting.”
Authored consultation example · observed behaviour and reflection are shown separately.
Your clinic
Clinic Dashboard + Ask Klini
See the patterns across your whole clinic.
See clinic-wide patterns in the dashboard, then ask Klini a specific question about what patients are telling you. The dashboard describes patterns; Ask Klini interprets the evidence to answer your question.
Separate illustrative views: dashboard · 148 patients · 1–28 September; Ask Klini · 214 new patients · 6 months
Sample data
Ask Klini
Illustrative question and answer
You ask
Who is sending us new patients, and why?
Klini answers
Running clubs, for your running know-how.
39 of 214 new patients came through a running club. Your intake form just says “word of mouth”.
Last 6 months · 6,240 conversations · 214 new patients · separate illustrative referral example
View example excerpts and referral themes
The words behind the referral reason
“Our running coach said you know your stuff”
“A guy at parkrun said you actually watch how people run”
Authored excerpts and figures from the hero’s referral example. They illustrate the link between who referred someone and why; they are not a complete set of 39 supporting accounts.
Running clubsrunning know-how
39
GPsrehab after surgery
31
Personal trainersback to lifting
27
Friends and familysorted their back
22
Netball clubsankle injuries
18
Workplacesdesk-related pain
14
Pilates studiospregnancy and postnatal
9
Podiatristsfoot and ankle
6
Selected themes total 166; they are not a complete partition of the 214 new patients. This six-month example is separate from the September dashboard below, which covers 148 patients including 36 new patients.
The whole clinic, in perspective.
Care, relationships and the business behind them.
1–28 Sep 2026
Illustrative clinic
Consultations
312
completed · four weeks
Patients seen
148
36 new · 112 existing
Offered slots used
87%
312 / 360 · 5 practitioners
Follow-ups to review
22
agreed · no future booking
Service enquiries
43
people · 47 topic mentions
A busy clinic. Several useful conversations. Appointment access, practical care barriers and interest in adjacent services are worth a closer look.
Activity & operations
Appointments, through the month
Completed consultations per week
312total
CompletedOffered · 90 each week
Source & counting
Diary sample: four completed weeks, 312 completed consultations and 360 offered appointment slots. Slot use is an appointment-count ratio, not a booked-hours or revenue measure. Weekly totals: 72, 78, 80, 82; 90 offered each week.
Team & capacity
How the team’s slots were used
48unused slots
Alex T.
70/72
Sam R.
66/72
Priya K.
64/72
Lee W.
60/72
Chris N.
52/72
Completed / offered slots per practitioner.
Source & counting
Each practitioner offered 72 slots during 1–28 September. Their completed counts sum to 312; unused slots sum to 48. Different clinical caseloads are not a practitioner quality ranking.
Care & relationships
A next step, or a good ending
148 patients
22 patients · Follow-up agreed, not bookedAn agreed follow-up is recorded, with no future booking as at 28 September. Review before contacting.
Source & counting
One latest recorded next-step classification per patient, as at 28 September. Five categories partition all 148 people. An agreed ending, a chosen pause, an unbooked follow-up and an unknown next step have different meanings; none is automatically churn.
Patient context
What people want to get back to
Everyday movement38
Running32
Strength & fitness26
Work & routine22
Team sport18
Not yet recorded12
One primary goal per patient · includes unknowns.
Source & counting
One primary stated-goal classification per patient in the current window, including 12 not yet recorded. This partition differs from activity mentions, which can overlap. Goals are patient intentions, not clinical recovery measures.
New opportunities
What else are patients asking for?
43of 148 people
01
Running assessment
Explore a referral pathway
18patients
02
Bike fitting
Check local partner availability
12patients
03
Strength programme
Clarify the existing offer
10patients
04
Hydrotherapy
Understand access and interest
7patients
47 service mentions · four people asked about two services.
Source & counting
Explicit enquiries: running assessment 18, bike fitting 12, strength programme 10, hydrotherapy 7. Counted once per person per category. Enquiries do not establish purchase demand, clinical need or willingness to pay.
Referral relationships
How new patients found you
36first-time patients
in the four-week window
GP / health professional12
Friend or family9
Club / community7
Online search5
Not recorded3
Source & counting
The 36 new patients had their first-ever completed clinic visit during this window; the other 112 had visited before it. One recorded primary source per new patient, including three unknowns. Source volume does not establish referral quality or causation.
Care in everyday life
What can make a plan harder?
Patients / 148
Changing work routine
24
Equipment access
16
Cost / funding
11
Travel / distance
9
Patient-reported constraints · categories overlap.
Source & counting
Counted once per patient in each category. Changing work routine 24, equipment access 16, cost/funding 11, travel/distance 9. These accounts can support plan adaptation and coaching discussions; they do not establish poor adherence or practitioner fault.
Administration & handoffs
Where patients repeat the effort
14of 148 people
7
Reminders / time confusion
6
Booking handoff
5
Repeated forms / information
18 topic mentions from 14 people · topics overlap.
Source & counting
Explicit patient accounts, counted once per person per topic. Four people reported two topics. These are reported experiences, not independently verified staff actions, call volumes or measures of time spent on administration.
Owner perspective
Start with one question: does the available roster match patient requests, and are existing services easy to find?
Clinic fixture & data boundaries
All figures are authored for this illustration. Appointment activity and capacity use a diary sample; conversation counts use a separate authored patient-theme summary for the same clinic window. No live practice system is connected.
Next steps are a current partition as at 28 September; referral sources cover 36 first-time patients; primary goals partition 148 people. Service enquiries, practical constraints and administration topics overlap.

Alongside the software and advisors you already rely on.

Keep the tools and judgement you rely on. Add understanding from your consultations.

Practice software
Bookings, billing and clinical records.
Klini adds the goals, preferences and practical barriers patients describe.
Your advisors
Benchmarks, finance and strategy.
Klini adds consultation evidence to explore together.
Your clinicians
Clinical judgement in every session.
Klini adds shared patient context and a head start on notes.

Bring a question your current tools can’t answer.

Bring a question about your patients, team or clinic. We’ll explore it using Klini and sample consultations.

Book a demo

See how Klini could help you investigate.

Your patients are telling you how your clinic could grow.

For your patients. Your practitioners. Your clinic.

Anyone on your team can pick this patient up from here.

Jordan M.

First half marathon · Runaway Sydney Half Marathon · 2 May 2027 · 21.1 km

The person behind the appointment

Still to learn

Give your team something concrete to build on.

Alex T.

You found an alternative when the gym changed.

See the patterns across your whole clinic.

Running clubs, for your running know-how.

The words behind the referral reason

Appointments, through the month

How the team’s slots were used

A next step, or a good ending

What people want to get back to

What else are patients asking for?

Running assessment

Bike fitting

Strength programme

Hydrotherapy

How new patients found you

What can make a plan harder?

Where patients repeat the effort

Alongside the software and advisors you already rely on.

Practice software

Your advisors

Your clinicians

Bring a question your current tools can’t answer.

Book a demo